veritree is hiring a Director, Customer Success in Vancouver, BC (On-site). Full-time, $150,000-$200,000 CAD/year plus 30-35% variable bonus. This role leads veritree's post-sale customer relationship from go-live through renewal and expansion, owning gross and net revenue retention (targeting 100%+ NRR each half) across the existing customer base. The Director leads a team of 6 Senior CSMs/CSMs, carries the retention/upsell/cross-sell/re-sign number, owns account-health scoring and the CS pipeline/dashboard in HubSpot, and stays close to veritree's largest enterprise partners. Requires 10+ years in Customer Success, account management, or a related B2B customer-facing function, including 5+ years leading a CS team, a demonstrated track record owning retention and NRR targets, and experience managing executive-level relationships at enterprise accounts. Fluency with CRM/AI/CS tooling (HubSpot preferred) required; must be based in or able to work core PST hours and willing to travel. Benefits include extended health/dental/vision, HSA/LSA, flexible PTO, and a hybrid work environment.
