The Breakdown:
We’re looking for passionate outdoor enthusiasts to join our eCommerce Customer Experience team as Burton Basecamp Guides—our version of customer service champions. Guides are on the front lines, helping riders of all levels and backgrounds navigate gear questions, order support, and stoke levels.
Are you organized, curious, and quick on your feet? Do you enjoy solving problems and connecting people to the right gear for their adventures? Do you thrive in a fast-paced, team-first environment? If you’re nodding yes—you might be exactly who we’re looking for.
This is a full-time, seasonal role where you’ll grow alongside a supportive and high-energy crew that loves to work hard, ride hard, and have fun doing it.
Wages
Starting rate: $20.00/hour USD or $20.00/hour CAD
What You Get to Do:
- Be the voice of Burton—via phone, chat, and email—delivering best-in-class customer support
- Guide customers through product, order, and warranty questions with patience and expertise
- Help riders find the perfect gear across Burton, Analog, and Anon product lines
- Build one-on-one relationships with our customers, treating each interaction with care
- Share feedback to help evolve the customer experience from good to great
- Stay on top of product launches, tech updates, and training
- Collaborate with our eComm, Flagship Store, and HQ teams to keep the stoke high and the knowledge flowing
- Participate in mentoring and coaching programs designed to help you grow
- Contribute to a team that values fun, inclusion, and curiosity
What You'll Bring to the Team:
- A flexible, positive attitude and comfort in fast-paced, high-energy environments
- Availability to support riders during evenings, on weekends, and around holidays (November through March)
- Shifts: 9 hours including 1-hour unpaid lunch
- Operating hours: 8AM–9PM EST, 7 days/week
- Your schedule will include five consecutive workdays, followed by two consecutive days off, and will include weekends
- We do our best to maintain a consistent schedule for you from first day to last
- Curiosity and the confidence to say, “I’m not sure—but I’ll find out!”
- Accountability and the confidence to say, “I need help!”
- Clear written and verbal communication
- Comfort with digital tools and quick-learning adaptability
- Previous experience in customer service, retail, call center, or similar environments (1+ year preferred)
- Knowledge of or passion for snowboarding/skiing or outdoor sports (bonus points!)
- Familiarity with tools like Salesforce, Navis, New Store, Inntopia, Five9, Avaya, etc. is a plus
Where You'll Work:
Our Burlington, VT HQ is unlike any other office: home to our flagship store, outdoor and indoor skate parks, and located just steps from trails and the lake. We also have a regional hub in downtown Montreal, with its own awesome vibe and staff – many of whom are native French speakers.
We encourage in-person collaboration 3+ days/week in one of these hubs. A limited number of fully remote roles are available, but require a strong, reliable high-speed internet connection.
Perks
Although this position does not offer full benefits, we're proud to offer some perks that support your lifestyle both on and off the mountain:
- Connection to a purpose-driven, sustainability-minded brand
- Discounted season pass of your choice
- Free gear demos and reimbursed lessons
- Deep product discounts
- Outdoor industry pro deals (ride, ski, bike, hike, and more)
- Casual, beanie-friendly work environment
